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 Home  > Solutions  >  Call Shop 2.0

Call Shop 2.0 is the perfect and affordable VoIP software and solution for all types of VoIP applications and deployments. If you're looking for a well priced and feature package VoIP call shop solution, VSD Call Shop 2.0 is your ideal turnkey solution.

VSD Call Shop 2.0 is your ideal solution for call shops, Digital Phone Service, calling card,  A to Z Termination and Call Centers applications. With more VoIP enhancements and features, our latest call shop software gives you the power, security and dynamics to foster and grow your business.  

Overview

Front End

Back End

Key Features

Call Shops

Upgrades

Quote Request


PBX Call Shop, Voip Termination, Call Center, Calling Card and CallBack Turnkey Solution

Affordable, Powerful & Versatile VoIP Call Shop Solution

VSD's Call Shop 2.0 Turnkey Solution combines a powerful and versatile SIP based back end with a dynamic, flexible and fully customizable website front end to give you a complete turnkey solution.

Call Shop Turnkey Solution is an ideal solution for new or existing:
 
U.S. and internationally based call shops
  Digital phone service providers
 
Private label virtual calling card websites
  Private label calling cards
  Calling card providers and resellers
 CallBack Providers
 A to Z Termination Applications
 
Call Centers

Call Shop System
Turnkey Solution Overview

Call Shop 2.0 delivers a reliable and scalable SIP platform designed to give you more confidence in your VoIP base business. Built on proven and tested technologies, Call Shop 2.0 deploys cutting edge VoIP technologies to help you grow and develop your customer base and overall revenues.

Key Features
  Advanced Radius billing technologies
 
 Global call back system
  DID management module
  Multi codec transcoding
  Server balanced capable
  Supports digital phone service type businesses
  Supports peer to peer calling
  LCR (Least Cost Route) management
  Rate batch update
 • Scheduled rates (peek and off peek hours)
  Customizable IVR (Interactive Voice Response) System with multi-lingual capabilities (English, Spanish, German, Portuguese, Romanian and Russian)

  Multi country currencies
 • Dynamic rate system with easy upload and management

  Global call voucher and payment system
  Global virtual calling card
  Web based PIN delivery system (e-commerce based)
  Supports pre and post paid business models
  Integrated IP equipment and plan flow
  EASY account management and recharge system - web based or phone
 Dynamic reseller module with rate management system (Optional)
 •
Custom branded soft phone with company identity (Optional)
 • Customer email blast (Optional)

PBX
Key Features
 • Codec Support
  -G.711, ulaw, alaw,iLBC,G.729 Standard, Annex A
 • Add/Remove Forward Destination
 • Auto Attendant
  -Auto Attendant Schedule
  -Import Greetings
 • ARS (Automatic Response Service) Failover
 • Call Forwarding
  -Busy/No Answer Call Forwarding
  -Unconditional Call Forwarding
 • Call Forwarding Schedule
 • Call Interval Setting
 Call Hold
 • Call Hunting
 Call Transfer
 • Attended & Unattended Transfer
 Call Monitoring
 Call Park
 • Pickup
 • Call Pickup Group
 Call Queue
 • Call Recording
 Call Transfer
 • Conference (Multi-Way Calling)
 • Direct Inward Dialing

Call Shop Turnkey Front end
Powerful and expandable, the Call Shop customizable front end website offers growth and flexibility. Designed to give ease of use for both end users and admins, the Call Shop 2.0 provides account, rate and user management systems to help you spend less time on the back end of your system and more time out selling and building your client base.
  
Click here to see sample

Key Features
 
 Dynamic development and customizable to your company's brand and identity
  E-commerce store and calling plan flows
 
Bundled services and IP equipment
  Easy system login and account management
  Powerful content management system (html and flash friendly)
  Easy rate upload and management
 
Virtual calling card flow
 • Customer verification system (upgrade)


System Modules
Reseller Modules
1. CMS ( Content Management System )
The CMS feature allows the site owner to edit their own site and add as many pages as needed as well as edit and create unlimited reseller web sites on demand.

2. DRT (Dynamic Rate Table) Upload and Update
The DRT systems allows for on demand editing and management of all visual rates within the front end

3. RM (Rate Management)
This RMS module makes it possible for site owners to update any rate tables that are within the calling system to the front end on the fly.

4. Recurring Billing (RB)
The RB modules allows for both straight and recurring billing on a monthly basis. This automated billing module also generates a customizable privately branded invoice to end consumers. The RBS module can also create and deliver invoices for any type of services that may require billing.

5. Customer Recurring Billings (CRB)
The CRBS module allows administrators to add recurring charges to any calling plan and to also create calling minute plans based on any selected destinations.

6. Calling Plan Creation (CPC)
This feature allows administrators to create plans and add devices that will be sold per plans...Each plan can have their own unique set of devices to make it more appealing for customers to select devices that fit their needs..

7. Company Profile System (CPS)
Site administrators can profile resellers and add notes to those accounts such as shipping instructions, contact info and product descriptions.

8. Calling Plan Grouping (CPG)
This feature allows administrator and ability to groups calling plans so that when they have many different plans they can be displayed online categorized in sets of groups. Example: International calling plan group, U.S.A. calling plan group, etc.

9. Reseller Website Creation (RWC)
The RWC module allows for the creation of resellers websites with custom calling plans either grouped or not grouped. The RWC module also allows resellers to sell calling plans, devices and phone numbers all in one ecommerce flow. Reseller commissions are calculated based on calling plans and calling traffic destinations based by preset percentages

10. Private Domain (PD)
The Private Domain module allows for resellers to have their own domain hosted and displayed on their website.

11. Reseller Profile & Percentages Management (RPRM)
The RPRM allows administrators to view their call volume by day, month or year. Administrators can also map calling plans to the resellers and keep track of their commissions against their calling plans as well as generate commission reports for the resellers for their end of month commission payouts.

12. Reseller Private Branding (RPB)
The RPB module feature allows the admin to add the resellers logo to the reseller's website.

13. Reseller Calling Plan Creation (RCPC)
The Reseller Calling Plan Creation is an individual reseller calling plan creation tool. This module allows the admin to create any number of custom calling plans for any given reseller combined and mapped to the resellers standard rates, or a custom rate table for a specific call destination.

14. Reseller Recurring and Standard Billing (RRSB)
The RRSB module adds recurring charges to the end user during the initial signup process which then can be used to sell monthly subscriptions based on preset destinations rates

15. Reseller Rates Management (RRM)
The RRM module allows for the creation of special rates tables that can be then uploaded and updated from the administration backend and managed.

16. DID Integration System (DIS)
The DIS module is a fully integrated DID management system. Integrated with global DID provider, DIDXchange, the DIS adds domestic and international phone numbers to any calling plan. The DIDs are assigned to the users account and can be used instantly once the signup process is completed. The admin can also include charges for the purchase of the phone numbers.

17. International Phone Number Rate Management (IPNRM)
Administrator can set and modify on the fly the monthly charge for International phone numbers purchased by the end user.

18. Fully Customizable Solutions
Built to specs based on customers business model, each front end is custom built and designed with its own look and feel, tailored to the site owners business model and end user profile

Calling Card Turnkey Modules
1. Calling Card Virtual Pin Number Delivery System (CCVPNDS)
The CCVPNDS allows for the site owner to sell virtual pin numbers and deliver them to the end consumer via email. The system can calculate any denomination against the calling rates selected on the backend.

2. Calling Card Flags (CCR)
Country flag images can be uploaded to define virtual calling card destinations sold.

3. PIN Management System (PMS)
The PIN management systems permits administrators to upload PIN numbers to their system which can then be sold to the end consumer. The PMS module maps visual country maps to the front end website as well as displays a per minute calculation of destination selected rates against the denomination of the PIN purchased.

4. Calling System Customer Management (CSCM)
Administrators can manage their customer information including calling plan switching and also the changing of reoccurring fees and also changing customers credit card information.

Content Managment Mondules
1. RSS Module The RSS module
is a powerful syndication tool that allows administrator to add RSS or XML content feeds to any given page within the website.

2. Shopping Cart Management (SCM)
The SCM module allows administrators to add and manage supplier products. This module also allows administrators to map products and their respective prices as well as apply global price markups.

3. Dynamic Product Category Control (DPCC)
Administrators can define any give category in which their products will be displayed to be sold with the DPCC module.

4. Product Rating System (PRS)
With the PRS module, visitors can leave their comments or share their opinion and/or experiences with the featured product.

E-commerce Modules
1. Subscriber Sign Up Flow (SSUF)
This SSFU module is designed to give site owners a simple turn key phone service purchase solution. Presented in a simple and logical progression, the Subscrber Sign Up Flow module easily and quickly signs up phone subscribers with calling plans, IP devices (IP Phones and ATA boxes) and available phone numbers.

2. UPS Live
With UPS live, product shipping can be easily managed and tracked. The UPS live module calculates shipping costs (based on zip code) and generates a live UPS label which can be generated and used to track the package to its final destination.

3. Advanced E-commerce
With the Advanced E-commerce module, websites can be customized to accept any of the top three payment gateways: PayPal, PayPal Direct or Authorized.net. VSD also provides custom solutions for other payment gateways as well.

4. Call Verification System (CVS).
Call Verification System (CVS) allows site owners the piece of mind of scalable security measures. While fraud is a growing problem with many VoIP resellers, the CVS's multi-level secuity suite offers cutting edge IP verification and system management tools to ensure reliable and safe transactions.

 
Typical Call Shop scenarios
Pre-Paid
 • Customer walks into Call shop location
 • Customer pre-pays the operator for the call he/she would like to make
  The operator activates a phone and account by adding credits to the account using a software billing system
 • Customer goes to an available phone booth (in the call shop) and uses the account & phone to make a call
  Billing Software controls the duration that the customer can talk for and also generates a receipt/invoice for  the customer when the call is completed
  Customer pays operator for the cost of the call(s)

Post-Paid
 Customer walks into Call shop location
 Customer goes to an available phone booth (in the call shop) and uses the phone to make a call
 Billing Software monitors the call and keeps track of how long the customer’s call lasted for and the destination number dialed
 When the call is completed the operator generates a bill/invoice for call and gives it to the customer
 Customer pays operator for the cost of the call(s)

Call shops based on the traditional PSTN (Public Switched Telephone Network) are now being replaced with VoIP enabled Call shops worldwide. VoIP Call shops have the ability to route calls to any destination by using the internet.


The illustration below demonstrates a typical single or multi-location Call shop configuration.

While the illustration shown below only shows a callshop flow the solution is a complete
PBX Call Shop, Call Center, Calling Card and CallBack Turnkey Solution.


We realize that starting a Call shop can be a confusing and complicated feat, not to mention expensive. Our commitment is to provide you with a Call shop package at a very reasonable cost. We will also provide you with all the related information you may need.

Call shop package features
 Scalable, 1 call shop or 100 call shops 
 Single RadiusCat Software installation to manage unlimited number of call shops
 Maintain a separate rate pricing structure for each call shop
 One click-real-time CDR generation
 Produce invoices instantly
 Unlimited rate patterns and rate tables as maintained by RadiusCat Billing
 Separate rate tables per call shop or share the same rate table for all call shops
 Generate individual invoices for each call made by customer
 RadiusCat Web Console allowing full browser access by Agent, Administrator and Call Shop attendant
 Termination configuration compatible with all SIP termination providers
 Very easy to manage and maintain
 Pre or Post paid Call shop billing



What you need to start
 Billing Software with Call shop functionality – RadiusCat Billing *
 VoIP Gateway - Brekeke SIP/PBX Server
*
 Phones – [IP Phones (Hard or Soft)] &/or [ATA Regular Analog Phones] 
 Computer for Billing & VoIP Gateway software
 Computer for Call Shop attendant with Web Browser
 Printer for Call shop receipt / invoices
 Internet Connection
 ITSP Service – Service to terminate your calls with an ITSP

** Configuration and setup does not include Yearly Technical Support (YTS) or Extended Yearly Technical Support (EYTS)

CALL SHOP UPGRADES
Expandable and Versatile Call Shop Enhancements

Virtual Calling Card

Welcome to the future of pre-paid calling cards! VSD offers VoIP resellers, call shops and calling cards the ultimate virtual calling card platform to sell and maintain PINs and clients.

 Calling Card Integration, Management and Recharge
Call Shop 2.0 is designed as both a front end for the delivery of virtual calling card PINs as well as help you manage private label calling cards and calling card recharges. For all your private label card needs, VSD can effectively manage your card designs, printing and PIN-ing.  Our private label calling card department can handle orders from 5,000 cards to in excess of 1,000,000 cards..

 Soft Phone
Ideal for business clientele and U.S. and international travelers, VSD's Call Shop 2.0 offers a flexible soft phone that cusotmers may use to make a call from their internet connected lap top or computer.

 
Website Marketing and Search Engine Optimization

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