General Account Questions
Q: How do I update my contact info?
A: Updating your contact or account info is easy and simple. When logged into your account, click on the "Update Profile" link on the upper right hand side of the screen. Once at the profile page, enter all of your new or updated information. When finished, simply click on the "Submit User Information" link and the contact info will be saved.
Q: How do I update my password?
A: Updating your password is easy and simple. When logged into your account, click on the "Update Profile" link on the upper right hand side of the screen. Once at the profile page, enter your new password and re-enter it to confirm. When finished, simply click on the "Submit User Information" link and the new password will be saved.
Q: How do I purchase a Virtual Calling Card?
A: Purchasing Virtual Calling Cards from VSD is easy and quick. To purchase Virtual Calling Cards, either click on the "VIRTUAL CALLING CARD" link on the left side of the home page, or click the "PRODUCTS" tab at the top of the page and then click on the 'VIRTUAL CALLING CARD" link Once on the virtual calling card page, click on the destination region and click the, "JOIN NOW" link and enter all pertinent information. Once logged in, you can enter any denomination and start calling. You may also click on this link to go directly to the page.
Q: Can I call from outside of the U.S.?
A: Yes, simply dial the 1-866-375-4861 access number and follow the prompts as you would from a U.S. based phone.
Calling Questions
Q: Can I track all my calls?
A: Yes, all calls made from your account can be tracked up to the minute by logging into your account and clicking the, "CALL HISTORY" link on the top of the page. The call history will display call history by the month as well as number of calls, the average rate, minutes used, total time, total cost and the ASR (VoIP quality measurement).
Q: How do I dial an International phone number?
A: Dialing an international number is easy and works the same way an analog phone works. From a touchtone phone, once you hear a dial tone, enter the county code and the number. You may have to wait up to 15 seconds for the call to complete as the call is routed through the internet and may take longer than expected. In most cases, the call will connect faster than analog lines.
Q: Why does my VoIP phone sound broken up when I call?
A: The one down side to VoIP is that it relies on the internet to communicate, And while internet has come a long way, there are still issues with reliability as it applies to the end users, but not at the source. We suggest resetting your phone first and foremost. Some phone also offer filter and other speed and coding adjustments to help fix this and other bandwidth issues. See your manufacturers website or user guide for more information. You may also contact your internet provider and explore greater bandwidth options or other fixes to address the phone issue(s). The good news is that many communities and cities around the world are going wireless, so your phone's connection will be as reliable or more so than your current cell phone connection.
Virtual Calling Card Questions
Q: What is a Virtual Calling Card?
A: A Virtual Calling Card is an environmentally friendly and easy to access online calling card. The Virtual Calling Card, unlike traditional calling cards, is based on calling minutes rather than set amounts. Virtual Calling Cards also never wear out and can be accessed from any computer with a reliable internet connection. Virtual Calling Cards also offer the ability to change their rates and offer the callers the best rates on local, national and international calling. Based on calling minutes, the Virtual Calling Card can be made for any denomination.
Account Management Questions
Q: How do I register for an account?
A: Retail Accounts - Click on the "JOIN NOW" link on the upper left hand side of the home page under the home heading. You can also access the sign up from the Calling Plan and Virtual Calling Card or Calling Plans pages. You may also click on this link to reach the page directly.
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