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At Voice Stream Data we are committed to bringing you the best support for your VoIP technologies. With software, hardware and voice engineers monitoring and maintaining the VSD infrastructure 24 hours a day, 7 days a week there is always someone there to help. |
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Frequently Asked Questions |
General VoIP Questions |
Account Mgmt Questions |
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- - Where do I find wholesale rates? |
- What is VoIP? - How does VoIP compare with conventional calling systems? - Can I still have a local or another number with VoIP? - Can I get VoIP on my phone? - Does VoIP support faxing? - How do I get started? |
- How do I register for an account? |
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Virtual Calling Cards Questions |
Calling Questions |
Soft Phone Questions |
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- What is a Virtual Calling Card? |
- Can I track all my calls? - How do I dial an International phone number? - Why does my VIoIP call sound broken up? - Does the system support faxing? |
- What is a Soft Phone? - How do I use the Soft Phone? - Is the Soft Phone safe? - What are the features of the Soft Phone? - Troubleshooting |
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Wholesale/Resellers |
Virtual PBX Questions |
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- How do I become a Reseller of VSD? |
- What is a virtual PBX? |
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Frequently Asked Questions |
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| Q: Where do I find retail calling rates? A: Retail rates can be found by clicking on the "Retail Rates" tab on the control bar at the top of the page. You may also access the rates by clicking here. Once on the retail rates page, you may search for your destinations rate by location name and/or area code. Q: Where do I find wholesale rates? A: Wholesale rates can be found by clicking on the "Wholesale Rates" tab on the control bar at the top of the page. You may also access the rates by clicking here. Once on the wholesale rates page, you may search for your destinations rate by location name and/or area code Q: How do I sign up for an account? A: Retail Callers: For all callers using VSD's callinng plans or virtual calling cards, click on the, "SIGN UP" link on the "Retail Rates" page or click on the "JOIN NOW" link on the home page under the "HOME" section. You may also click here to go directly to the sign up page. Wholesale Customers: For all resellers and wholesale customers, click on the "SIGN UP" link on the wholesale rates page or you may click here to go directly to the sign up page. |
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General VoIP Questions |
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Q: What is VoIP? |
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Account Management Questions |
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Q: How do I register for an account? |
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Virtual Calling Card Questions |
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| Q: What is a Virtual Calling Card? A: A Virtual Calling Card is an environmentally friendly and easy to access online calling card. The Virtual Calling Card, unlike traditional calling cards, is based on callingminutes rather than set amounts. Virtual Claling Cards also never wear out and can be accessed from any computer with a reliable internet connection. Virtual Calling Cards also offer the ability to change their rates and offer the callers the best rates on local, national and international calling. Based on calling minutes, the Virtual Calling Card can be made for any denomination. Q: How do I purchase a Virtual Calling Card? A: Purchasing Virtual Calling Cards from VSD is easy and quick. To purchase Virtual Calling Cards, either click on the "VIRTUAL CALLING CARD" link on the left side of the home page, or click the "PRODUCTS" tab at the top of the page and then click on the 'VIRTUAL CALLING CARD" link Once on the virtual caling card page, click on the destination region and click the, "JOIN NOW" link and enter all pertinent information. Once logged in, you can enter any deonomination and start calling. You may also click on this link to go directly to the page. Q: Can I call from outside of the U.S.? A: Yes, simply dial the 1-866-375-4861 access number and follow the prompts as you would from a U.S. based phone. |
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Calling Questions |
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| Q: Can I track all my calls? A: Yes, all calls made from your account can be tracked up to the minute by logging into your account and clicking the, "CALL HISTORY" link on the top of the page. The call history will display call hiistory by the month as well as number of calls, the average rate, minutes used, total time, total cost and the ASR (VoIP quality measurement). Q: How do I dial an International phone number? A: Dialing an international number is easy adn works the same way an analog phone works. From a touchtone phone, once you hear a dial tone, enter the county code and the number. You may have to wait up to 15 seconds for the call to complete as the call is routed through the internet and may take longer than expceted. In most cases, the call will connect faster than analog lines. Q: Why does my VoIP phone sound broken up when I call? A: The one down side to VoIP is that it relies on the internet to communicate, And while internet has come a long way, there are still issues with reliability as it applies to the end users, but not at the source. We suggest resetting your phone or ATA box first and foremost. Some IP phones also offer filter and other speed and encoding adjustments to help fix this and other bandwidth issues. See your manufacturers website or user guide for more information. You may also contact your internet provider and explore greater bandwidth options or othe fixes to address the phone issue(s). The good news is that many communities and cities around the world are going wireless, so your phone's connection will be as reliable or more so than your current cell phone connection. |
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Soft Phone Questions |
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| Q: What is a Soft Phone? A: A Soft Phone is a virtual phone that allows you to make calls from your computer using a headset with a microphone. The Soft Phone can be set up to make calls and receive calls as well. The Soft Phone is generally downloaded to one's computer from a telephony provider. Calls can be forwarded from exisiting phone lines to the Soft Phone. The Soft Phone also has a phone book, traacks calls and can give up to the minute account info. Voice Stream Data offers a FREE Soft Phone for all registered accounts. For more information regarding VSD's Soft Phones, click this link. Q: How do I use the Soft Phone? A: Using the Soft Phone is easy for registered members with funds in their account. From the home page, click on the, "SOFT PHONE LOGIN" link under the home heading on the upper right hand side of the page. Youmay also access the Soft Phone login directly using this link. When the soft phone login page comes up, enter the account name and password you used when you created your account, or you may enter your PIN instead of your username and password. Your PIN was emailed to your when you signed up, but it also can be found, once you're logged into your main account, under the "ACCOUNT PROFILE" area. After the username and password. The first time you use the phone, you willbe offered the ability to download the Soft Phone Directly to your desktop to allow for faster and more direct logins. Once logged into the phone, enter the desired telephone number ALWAYS including "1+ number" for all U.S. calls. For Soft Phone help, questions and functionality, click on the, "HELP" link on the bottom right of the phone. Q: Is the Soft Phone safe? A: Yes, the Soft Phone is safe for reliable calling, and is encrypted to prevent local or hostile infiltration. Aside from thw 128 bit encryption, the Soft Phone and its Java structure are monitored by our staff and the manufacturers for any possible hacks or vulnerablities. Any information regarding the Soft Phone, news or updates will be passed onto the members immediately and posted on our website. |
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Wholesale/Resellers |
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Q: How do I become a Reseller of VSD? |
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Wholesale/Resellers |
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| Q: What is a virtual PBX? A: (Virtual Private Branch Exchange) An external telephone switching system that interconnects telephone extensions to each other, as well as to the outside telephone networks. Q: Can I use it with my exisiting system? A: Yes, VSD's PBX operates with your current phone system. Whether you're adding functionality to your current PBX or replacing it, VSD's PBX operates with seamless local, national or global integration. VSD's virtual PBX Centrex solutions can also be customized to your specific needs and any future growth. And combined with our redundant Tier 1 network, small, medium and large businesses can have unlimited flexibility in peer to peer, local, regional and international telecommunications - all at a substantial savings over conventional PBX and telecommunication plans. Q: What are the advantages of a PBX system? A: Voice Stream Data offers state of the art virtual PBXs that can handle almost any sized business telephony needs. For more information or any questions regarding our virtual PBX and PBX enterprise solutions, please contact us here. Lower Cost To Operate & Maintain PBX monthly costs are assesed on a per line and per extension basis. Unlimted FREE Peer to Peer calling - extension to extension based Great Local, Long Distance and International Calling Rates Avoid spending valuable resources on expensive traditional equipment Seemless Integration With Current System Application and convergence of existing and new system features Ideal for Call Center Integration Greater User Productivity & Communication Auto Attendant - Customizable with professional talent Global extension to extension based calling Call Conferencing - Virtual Meetings on Demand Email Message Notification - Call Conversion System Follow Me - On the road or at another location call locator system Choose your own local or international number No | ||||